Domestic & Global Shipping

At Travel Buddy, we strive to provide a seamless shipping experience for both domestic and international customers. Please review the following policy regarding domestic and global shipments:

Domestic Shipping (within the United States)

• We offer domestic shipping within the United States to ensure fast and reliable delivery to our local customers.
• Shipping fees for domestic orders are calculated based on the weight, dimensions, and destination of the package. These costs will be clearly displayed during the checkout process.
• Orders are typically processed and shipped within 2 business days after the order is placed. Delivery times may vary depending on your location and the chosen shipping method.
• We provide tracking information for all domestic shipments. You will receive a tracking number via email once your order has been shipped, allowing you to monitor the progress of your shipment.

International Shipping (outside the United States)

• We are pleased to offer global shipping to customers worldwide, with some restrictions or limitations that may apply based on local customs regulations or shipping carrier availability.
• Shipping fees for international orders are calculated based on the weight, dimensions, and destination of the package. These costs will be clearly displayed during the checkout process.
• Orders are typically processed and shipped within 2 business days after the order is placed. Delivery times vary depending on the destination and the chosen shipping method. Estimated delivery times will be provided during the checkout process, but please note that these are only estimates and actual delivery times may vary due to customs clearance procedures or unforeseen delays.
• We provide tracking information for all international shipments. You will receive a tracking number via email once your order has been shipped, allowing you to monitor the progress of your shipment.

Shipping Costs & Duties

• Shipping fees for both domestic and international orders are calculated based on various factors such as weight, dimensions, and destination.
• Any applicable customs duties, taxes, or import fees imposed by your country's customs agency are the responsibility of the recipient and may be charged upon delivery. These charges are beyond our control and not included in our shipping fees.

Order Tracking

• For both domestic and international shipments, we provide tracking information to ensure transparency and allow you to track your package's progress. You will receive a tracking number via email once your order has been shipped.

Order Issues and Support

• If you encounter any issues with your order or have questions regarding shipping, please contact our customer support team using the form below. We are here to assist you and resolve any problems in a timely manner.

Please note that this shipping policy is subject to change. We recommend reviewing it periodically to stay updated on any modifications.

Thank you for choosing Travel Buddy as your trusted travel security solutions provider. We look forward to serving you and ensuring a smooth and enjoyable shopping experience!

Eligibility for Returns and Exchanges

• You may return or exchange a product within 30 days from the date of purchase.
• To be eligible for a return or exchange, the item must be unused, undamaged, and in its original packaging, including all accessories and manuals.
• Some items are not eligible for return or exchange. Please check the product description or contact us using the "Contact Customer Service" form below for further information.

Return Process

• To initiate a return, please complete the "Contact Customer Service" form on our website and provide your order details, including the order number and item(s) you wish to return.
• Our customer support team will respond to your inquiry and provide you with a Return Authorization (RA) number.
• Clearly write the RA number on the outside of the package when returning the item.
• Ship the item back to us using a trackable shipping method to ensure its safe return.
• Once we receive the returned item and verify its condition, we will issue a refund to the original payment method within 3-5 business days.

Exchange Process

• If you wish to exchange an item for a different model or size, please complete the "Contact Customer Service" form below and provide your order details, including the order number and item(s) you wish to exchange.
• Our customer support team will respond to your inquiry and provide you with an Exchange Authorization (EA) number.
• Clearly write the EA number on the outside of the package when returning the item for exchange.
• Ship the item back to us using a trackable shipping method to ensure its safe return.
• Once we receive the item and verify its condition, we will process the exchange and ship the requested replacement item to you. Any price difference between the original item and the exchanged item may be charged or refunded accordingly.

Return and Exchange Conditions

• Items must be returned or exchanged in their original condition and packaging, including all accessories, manuals, and promotional materials.
• We reserve the right to refuse returns or exchanges if the item is damaged, used, or not in its original condition.
• Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item sent by our company.

Refunds

• Refunds will be issued to the original payment method used for the purchase.
• Please note that it may take a few business days for the refunded amount to reflect in your account, depending on your bank or credit card provider.

Damaged or Defective Items

• If you receive a damaged or defective item, please complete the "Contact Customer Service" form on our website immediately.
• We may request photos or other evidence to assess the damage or defect.
• We will provide instructions for returning the item and offer a replacement or refund, including any applicable shipping costs.

Customer Support

• If you have any questions or need assistance with returns or exchanges, please complete the "Contact Customer Service" form on our website. We are here to help and will respond to your inquiries as soon as possible.

Please note that this return and exchange policy is subject to change. We recommend reviewing it periodically to stay updated on any modifications.

Thank you for choosing Travel Buddy as your mobile security solution provider. We value your satisfaction and are committed to providing exceptional service!

Please ensure to fill out the required fields in the "Contact Customer Service" form accurately to facilitate a smooth and efficient return or exchange process. Our customer support team will make every effort to assist you promptly and address any concerns you may have.

Thank you for your trust in Travel Buddy. We appreciate your business and look forward to serving you again in the future!

Q: How do I charge Travel Buddy?
A: Travel Buddy charges via micro USB cable which can be connected to any USB charger, computer or power bank.

Q: How do I connect Travel Buddy to my mobile device?
A: Travel Buddy can be connected via Wi-Fi and Bluetooth. You can download the Travel Buddy app from the app store or google play store and follow the instructions to connect the camera to your mobile device.

Q: How do I stream video from Travel Buddy to my mobile device?
A: Once Travel Buddy is connected to your mobile device via Wi-Fi, you can open the Travel Buddy app and start streaming live video.

Q: Can I record video locally on Travel Buddy?
A: Yes, Travel Buddy comes with a micro-SD card slot which can support up to a 64GB card. Once a card is inserted, you can record video locally.

Q: How do I mount Travel Buddy?
A: Travel Buddy can mount magnetically to the fully articulating portable mount or directly to any magnetic surface.

Q: How do I access the video recorded on my Travel Buddy's micro-SD card?
A: You can remove the micro-SD card and insert it into a card reader, or you can access the video files directly from the Travel Buddy app.

Q: What is the video resolution of Travel Buddy?
A: Travel Buddy has a video resolution of 1080p HD.

Q: Can I use Travel Buddy outdoors?
A: Yes, Travel Buddy is designed for both indoor and outdoor use.

Q: Does Travel Buddy have night vision?
A: Yes, Travel Buddy comes with night vision which allows you to record video in low light conditions.

Q: How long does the battery last on Travel Buddy?
A: The battery life of Travel Buddy varies depending on usage but can last up to 4 hours.

Q: Can I access the Travel Buddy camera remotely?
A: Yes, as long as the camera is connected to a Wi-Fi network, you can access it remotely using the Travel Buddy mobile app.

Q: Does Travel Buddy support two-way audio?
A: Yes, Travel Buddy has built-in speakers and a microphone, allowing for two-way audio communication through the mobile app.

Q: Can I set up motion detection with Travel Buddy?
A: Yes, Travel Buddy supports motion detection. You can enable this feature in the app and receive notifications when motion is detected.

Q: What is the maximum range for the Wi-Fi and Bluetooth connections?
A: The maximum range for Travel Buddy's Wi-Fi and Bluetooth connections is typically around 30 to 50 feet, but it can vary depending on environmental factors.

Q: Is Travel Buddy compatible with both iOS and Android devices?
A: Yes, Travel Buddy is compatible with both iOS and Android devices. You can download the app from the respective app stores.

Q: Can I view multiple Travel Buddy cameras in the same app?
A: Yes, the Travel Buddy app supports multiple camera connections. You can add and view multiple cameras within the app interface.

Q: Does Travel Buddy support cloud storage for recorded videos?
A: Currently, Travel Buddy does not support cloud storage. However, you can transfer the recorded videos from the micro-SD card to your mobile device or computer for backup.

Q: Can I schedule recording times for Travel Buddy?
A: Yes, Travel Buddy allows you to set up recording schedules through the app. You can specify specific time periods when the camera should start or stop recording.

Q: How do I update the firmware on Travel Buddy?
A: To update the firmware on Travel Buddy, you can check for firmware updates within the app. If an update is available, follow the instructions provided to install it.

Q: Can I share access to my Travel Buddy camera with others?
A: Yes, you can share access to your Travel Buddy camera with family members or friends. The app provides options to invite others and grant them access to view and control the camera.

Q: My Travel Buddy camera is not charging. What should I do?
A: First, ensure that the micro USB cable is properly connected to the camera and the power source. Try using a different USB cable and power adapter. If the issue persists, contact customer support for further assistance.

Q: I'm having trouble connecting Travel Buddy to my mobile device. What can I do?
A: Make sure you are using the correct Wi-Fi and Bluetooth credentials. Restart both the camera and your mobile device. Ensure that the camera is in pairing mode. If the problem persists, try reinstalling the Travel Buddy app or contact customer support for additional troubleshooting steps.

Q: I can't stream video from Travel Buddy to my mobile device. How can I fix this?
A: Check if your mobile device is connected to the same Wi-Fi network as the camera. Make sure you have a stable internet connection. Restart both the camera and your mobile device. If the issue continues, try uninstalling and reinstalling the Travel Buddy app or contact customer support for further assistance.

Q: My recorded videos are not saving to the micro-SD card. What should I do?
A: Ensure that the micro-SD card is properly inserted into the camera. Check if the card is formatted correctly and has sufficient storage space. Try using a different micro-SD card to see if the issue persists. If the problem continues, contact customer support for further guidance.

Q: The Travel Buddy camera is not mounting magnetically. What can I do?
A: Ensure that you are attempting to mount the camera on a compatible magnetic surface. Clean the mounting area and the camera's magnetic base to remove any debris or dirt. If the camera still doesn't mount securely, contact customer support for assistance or consider using the fully articulating portable mount.

Q: I'm experiencing poor video quality or buffering during live streaming. How can I improve this?
A: Check your Wi-Fi signal strength and ensure that you are within range of the router. Reduce the distance between the camera and your Wi-Fi access point. If possible, use a 5GHz Wi-Fi network for better performance. Avoid placing the camera in areas with significant interference. If the issue persists, contact customer support for further troubleshooting steps.

Q: My Travel Buddy camera is not detecting motion. What should I check?
A: Ensure that motion detection is enabled in the camera's settings within the app. Adjust the sensitivity settings to an appropriate level. Make sure there are no obstructions blocking the camera's view. If the problem continues, contact customer support for assistance.

Q: The Travel Buddy app is not working or crashing frequently. How can I resolve this?
A: Check if the app is up to date and compatible with your mobile device's operating system. Restart your mobile device and ensure that it has sufficient available storage. Try clearing the app cache or reinstalling the app. If the issue persists, contact customer support for further guidance.

Q: I forgot my Travel Buddy camera's password. How can I reset it?
A: Look for the reset button or hole on the camera and press it for a few seconds using a pin or paperclip. This will reset the camera's settings, including the password. Refer to the user manual or contact customer support for specific instructions on resetting the camera.

Q: I'm experiencing other technical issues with my Travel Buddy camera. What should I do?
A: If you encounter any other technical issues not covered here, refer to the user manual for troubleshooting steps. You can also contact customer support for personalized assistance and guidance with your specific problem.